The contract is between Adam and Steve Travel Limited and the Lead Named Person as shown on the Confirmation & Invoice. Note that the following booking conditions do not affect your statutory rights. All communication will be with the Lead Named Person who is responsible for all payments and ensuring that others named on the Confirmation & Invoice accept these conditions also. Adam and Steve Travel Limited will not make any cancellation or amendments or enter into correspondence regarding the reservation with any other party other than the Lead Named Person.
2 Our Obligations to you:
We accept your booking and deposit payment information on the basis that you wish to purchase the holiday and that upon giving us this information, you are agreeing to purchase the holiday under the Terms of this Contract. We may not process your payment for sometime or may encounter failure to collect the payment based upon the information given, but this does not relieve you of liabilities under this Contract to make the payments.
We will reserve your flight seats, car hire and accommodation, etc. We will then issue either by post or email to the Lead Named Person, our Confirmation & Invoice to confirm your holiday arrangements. The Confirmation & Invoice will also show the total Holiday Price, the Deposit paid and the Final Balance and Due Date by which payment must be received in our office.
2.3 Holiday Price:
The Holiday Price shown on your Confirmation & Invoice is fixed unless you amend your booking in any way or there are changes to Government imposed taxes or charges prior to completion of your holiday. The prices shown on our website may change at any time.
2.4 Changes to your holiday arrangements
As we make all of your holiday arrangements on request, it is extremely unlikely that any changes whatsoever will be made to your reservation, but any that do occur are likely to be minor. We will do our best to notify you of any changes as soon as we are aware of them either by email immediately, prior to your departure or to your local accommodation when on holiday. Any changes, which are due to weather or aircraft operational arrangements, are considered as minor changes.
A major change is defined as:
a) A change in departure airport except between London Gatwick and London Heathrow.
b) A change in departure time of more then 12 hours.
c) A change in your destination resort.
d) A change in your destination accommodation.
In the unlikely event that a major change should occur, it is our policy to offer you an alternative, but you are under no obligation to accept it. Once notified of a major change, if you have not yet departed, you will be given the opportunity either to cancel the holiday and receive a full refund of all monies paid but no compensation. If you wish to cancel the holiday, you must do so within 48 hours of our notification or we will assume you wish to accept the change. We will then pay you compensation in accordance with the table 1 below.
If you are already on holiday, you may accept our change and receive no compensation. If you do not wish to accept our alternative, we will refund the appropriate cost saving together with compensation from the table 1:
Table 1 – Compensation table:
|Days before departure||56 days or more||55-29 days||28-15 days||less than 15 days||whilst on holiday|
We are unable to make any payment if changes are made as a result of force major. This includes but is not limited to acts of God, acts or threat of war; government action, strike, civil unrest, fire, failure of public utilities, medical emergency, natural, including weather threat or disaster, nuclear threat or disaster, terrorist threat or action, or airport closure.
Force major also includes any recommendation by the Foreign & Commonwealth Office Travel Advice Unit. You are advised to check this information on BBC2 – Ceefax p470 or on the Internet at www.fco.gov.uk.
2.5 Cancellation by us:
We will not cancel your holiday unless you have failed to make payment by the due date shown on your Confirmation & Invoice or through force major as defined above. In the case of force major we will offer you the choice of accepting an alternative holiday or receiving a full refund of all monies paid except insurance premiums.
Our group tour arrangements are planned many months in advance and though it is unlikely that we will have to make changes to confirmed arrangements, occasionally for reasons beyond our control or because of reduced party size some changes may be inevitable.
Accordingly we reserve the right at our absolute discretion to alter itineraries, programmes, flights, hotels or to cancel the whole tour should the number of participants fallbelow the required minimum.
Additionally, if your tour organiser/party leader is for whatever reason unable to travel with your party we reserve the right to provide a replacement of similar professional expertise or a local professional guide . Most of these changes will usually be minor changes and we will advise you or your party organiser at the earliest possible date.
2.6 Consumer protection:
The air holidays and flights which we are sell are ATOL protected since we hold an Air Tour Organisers Licence No: 9254 granted by the Civil Aviation Authority. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any monies you have paid to us for an advance booking. For further information, visit the ATOL website.
2.7 Travel documents:
We aim to issue all your holiday travel and information documents at least 14 days prior to your departure. If we are unable to meet this target, we will notify you by email of any delays. Please note that for some holidays, we may issue these documents significantly in advance of this target.
2.8 Holiday Information:
We have done everything possible to ensure that the information we have given you on our website including that about events is correct and up to date. We update our website frequently to reflect those changes that we know about but we do not have control over them. Consequently, should the events not take place, we can accept no liability and the holiday arrangements as confirmed will stand. Please note, also, that we have no control over the websites with which we link. Advertised facilities on these websites do change and we can accept no responsibility for these changes.
2.9 Our liabilities to you
Adam and SteveTravel accepts liability for acts and/or omissions of our employees, agents and suppliers while acting in the course of their employment with us. We accept responsibility for deficiencies in the services we are contracted to supply except in the case of force major as defined above. Our liability will be limited to twice the cost of your holiday.
We are not responsible for the death, injury or illness of anyone booked with us unless when caused by negligent acts or omissions of our employees or agents acting within employment with us. We will, however, offer assistance to anyone booked with us who suffers injury or illness arising from activities outside the scope of their holiday arrangements. This will be limited to £5000 per booking and in the event that a successful claim is made against any insurance, will be recoverable from you.
3 Your obligations:
The Contract comes into force when you make a booking and provide deposit payment information. Your holiday is confirmed when we issue your Holiday Confirmation & Invoice by email or post. Please advise us if you have not received this within 7 days of making a booking. On receipt of your Confirmation & Invoice, please check it carefully, particularly with regard to spelling of names which must agree with that in your passport, as any errors can only be rectified within 3 days.
In order to confirm your holiday, we will need the name of your Travel Insurer who must provide cover to at least the level of cover provided by our Gold Cover Insurance Services Ltd policy. This must include an emergency help line telephone number that can render assistance in an emergency.
We must receive your cleared Final Balance as shown on your Confirmation & Invoice by the Due Date shown. This will normally be 10 weeks prior to departure. If the Confirmation & Invoice is issued less than 10 weeks before departure, the Final Balance is due immediately.
Failure to ensure that we receive cleared payment on the Due Date will result in your holiday being cancelled. The Final Balance may be paid by:
Cheque to payable to Adam and Steve Travel Ltd and sent to 96 Chelverton Road, Putney, London, SW15 1RL
On-line using the Make Payments button on our Main Menu and using a debit card – Delta or Switch or credit card MasterCard or Visa or by Pay pal Option.
By calling our Reservations Help-line and using a debit card – Delta or Switch or Visa or MasterCard credit card.
To allow time for payments to clear, please allow 14 days after posting for cheque payments and 5 days after making a card transaction.
3.4 Passports & Visas
It is your responsibility that you are in possession of all the necessary travel documentation to enable you to travel on our holidays. Airlines will not permit passengers to travel who do not have proper documentation and comply with all regulations. All passengers must be carrying a valid passport in the same name as their airline ticket. Please contact us if you are in any doubt about your ability to comply with the immigration requirements of the countries you will be visiting.
For the United States of America, those with a UK 10 year passport, in good health and with rights of abode in the United Kingdom, and who can comply with the USA Immigration requirements can use the Visa Waiver scheme and generally need not apply for a Visa. All others should check with their own Embassy or the American Embassy on general Visa requirements since these are changing all the time.
3.5 Amendments to your holiday booking:
We will consider any requests from the Lead Named person to change your holiday arrangements and will use our best efforts to assist you. We may need to make a charge for this and will advise you prior to accepting your instructions. In some circumstance, it may be necessary to treat the change as a cancellation. Please note that if the number of passengers on your reservation changes, we will recalculate your holiday price to reflect the new occupancy levels. We can only accept changes that are notified in writing by fax or by post.
3.6 Cancellation by you:
If you wish to cancel your holiday, the Lead Named person must advise us in writing by fax or by post. Cancellation Charges will apply at the percentage of the Holiday Price for the Notice Date when received in writing in our office, as shown in Table 2:
Table 2 – Cancellation Charges:
Days before departure 77 days or more 43 to 76 days 28-15 days 30 days or less
Charges: Deposit only 30% 60% 100%
Please note that these are the maximum charges we will apply and that in some cases we can recover monies paid in advance to suppliers that will reduce these figures.
Under some circumstances you maybe able to recover cancellation fees under the terms of your holiday insurance policy.
3.7 Changes to your holiday arrangements after departure:
If you decide to change your holiday arrangements whilst overseas you will be breaking this contract. All remaining accommodation will automatically be cancelled and we shall be unable to accept any liability for any loss, damage or other claim resulting from your holiday.
We will re-confirm your outward flight seats, car hire arrangements and first accommodation prior to your departure. You must re-confirm your further accommodation to advise of estimated arrival time 1- 2 days in advance to the telephone number shown on your itinerary and also timings of further flights. We can accept no responsibility for the failure of any arrangements we make if this re-confirmation procedure is not followed.
3.9 Airline Check-In times:
You must present your self for check-in at the Airlines Check-In desk at least 2 hours prior to the scheduled departure of your aircraft.
You must accept responsibility for the proper conduct of you and your party. In cases of damage to property, behaviour causing or likely to cause danger or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. If we do so, we shall have no further responsibility to you. Accommodation management, airline or airport personnel can also take such action. If you damage your accommodation or cause delay or diversion to your flight, you agree to indemnify us against any claim including costs made against us.
Should you have cause for dissatisfaction with any of the arrangements made by Adam and Steve Travel Limited on your behalf, you should immediately contact your host explaining your dissatisfaction and seeking resolution. Complaints can usually be resolved far more quickly and to your satisfaction in the resort.
If after this procedure you remain dissatisfied, please notify your host in writing with a copy emailed, or sent to us by post, or call our 24 hour Customer Services Help-Line 0208 133 7980. We will then do our utmost to resolve the matter. Please note that we must be notified within 24 hours if we are to be able to resolve matters quickly and that without a written report, there is nothing we can do either immediately or subsequently.
Should you continue to remain dissatisfied with our handling of the matter, please write to our Customer Services Manager at our office. We will investigate further and reply fully within 28 days. If this is not possible, we will send you an interim letter advising of our progress.
3.12 Contact Address:
Please note that we shall address all correspondence and deliver travel documents to the Lead Named person on the Confirmation & Invoice. We cannot accept any responsibility for any matters arising from a failure to advise us of changes in postal address or email address.
© 2012 Adam and Steve Travel Limited. All Rights Reserved